On October 2, 2011, I was driving to the local library and was stopped at a four-way light in the left turn lane. When the left turn signal turned green, I looked to my left and right and then began to turn left. Out of the corner of my eye, I saw a car moving very quickly straight at me as I turned. The driver was running the red light in the lane next to the turn lane in front of me. I could not accelerate quickly enough to avoid the car and it crashed into the right rear of my car and continued through the intersection. I completed my turn and pulled over.
The driver apologized and admitted it was her fault. She was insured by Geico. I returned home and called my insurance company to begin the process of settling the claim and getting my car repaired. Later that day I spoke with the driver's Geico agent. She was very helpful and let me know that she would do whatever she had to do to make sure that the claim was resolved quickly.
A couple of days later, I dropped my car off at the body shop. They estimated it would take 2 weeks to fix, but it turned out to be 3 after a delay in getting a particular part.
I work 40 miles from where I live, so I had to rent a car in order to get to work. I rented a car similar to mine for one week, then returned it and used my wife's car for 5 days while she was away on a trip. I figured it was a good idea to save money on the rentals just in case. When my wife returned, I rented another car and then had to extend the rental by a few days when the repairs were not completed according to the original schedule.
Total car rental bill: $426.
The Geico agent told me to send her the receipts from the car rental and that it would take 7-10 days to take care of that. On October 28, 2011, I scanned the receipts and emailed them to the agent. I waited. On November 30th, I emailed them again. On December 12th, I called on the phone and found out that my case had been switched to another agent and that they did have my receipts, but claimed that they were hard to read. No one had contacted me about it or responded to my emails. Not a good sign. That day, I scanned the receipts again and saved them at a larger size and higher resolution and emailed them again. I still have never gotten a reply to my emails from either agent about getting reimbursed for the rental car charges as a result of the accident.
On January 5th, I posted a comment on Twitter about my experience with Geico. I received a phone call soon after that from the manager of the agent handling my case. He was very apologetic and said that the total amount of damages in my case exceeded what the insurance policy covered. He also said that they would write a letter to my insurance company and ask them to give up some of their reimbursement so I could be paid for the rental car charges. Of course, I didn't care too much about what was involved. I just wanted to resolve the case. He said the agent would be in touch with me about the letter soon.
It's now January 28th and I have not heard from Geico about the letter they are going to send so I can get reimbursed. No phone call, no email, no nothing. 3 months have gone by and the only time they have gotten in touch with me was after seeing bad public comments on Twitter. I'd like to get my money back an I don't care what it takes to do it. Geico has not lived up to the high standards of customer service that the original agent said she was striving for. In face, once the car was repaired, their customer service has been non-existent.
The driver apologized and admitted it was her fault. She was insured by Geico. I returned home and called my insurance company to begin the process of settling the claim and getting my car repaired. Later that day I spoke with the driver's Geico agent. She was very helpful and let me know that she would do whatever she had to do to make sure that the claim was resolved quickly.
A couple of days later, I dropped my car off at the body shop. They estimated it would take 2 weeks to fix, but it turned out to be 3 after a delay in getting a particular part.
I work 40 miles from where I live, so I had to rent a car in order to get to work. I rented a car similar to mine for one week, then returned it and used my wife's car for 5 days while she was away on a trip. I figured it was a good idea to save money on the rentals just in case. When my wife returned, I rented another car and then had to extend the rental by a few days when the repairs were not completed according to the original schedule.
Total car rental bill: $426.
The Geico agent told me to send her the receipts from the car rental and that it would take 7-10 days to take care of that. On October 28, 2011, I scanned the receipts and emailed them to the agent. I waited. On November 30th, I emailed them again. On December 12th, I called on the phone and found out that my case had been switched to another agent and that they did have my receipts, but claimed that they were hard to read. No one had contacted me about it or responded to my emails. Not a good sign. That day, I scanned the receipts again and saved them at a larger size and higher resolution and emailed them again. I still have never gotten a reply to my emails from either agent about getting reimbursed for the rental car charges as a result of the accident.
On January 5th, I posted a comment on Twitter about my experience with Geico. I received a phone call soon after that from the manager of the agent handling my case. He was very apologetic and said that the total amount of damages in my case exceeded what the insurance policy covered. He also said that they would write a letter to my insurance company and ask them to give up some of their reimbursement so I could be paid for the rental car charges. Of course, I didn't care too much about what was involved. I just wanted to resolve the case. He said the agent would be in touch with me about the letter soon.
It's now January 28th and I have not heard from Geico about the letter they are going to send so I can get reimbursed. No phone call, no email, no nothing. 3 months have gone by and the only time they have gotten in touch with me was after seeing bad public comments on Twitter. I'd like to get my money back an I don't care what it takes to do it. Geico has not lived up to the high standards of customer service that the original agent said she was striving for. In face, once the car was repaired, their customer service has been non-existent.
